Versa short battery life....

[Fredgarneau]

I have received my Versa Thursday and after 2 hours of charging it. The battery got drained within 6 hours. I have charge it on a PC. last night, slept with the watch to wake up to see my watch is down to 0%. Any other user having this problem? Should I waiy for an update to correct that or its a harware problem. Thank you for your answers.

Moderator edit: title for clarity 

[lfm710]

My battery life was about 1.5 days. I turned off a lot of functions (to the point that it was not worth having a smart phone). I tried running the battery all the way down and recharging over 2 hours. Meanwhile, my husband's would easily last 4 days. To eliminate the possibility that it was an issue with smart phone, my husband I swapped our Versas. We set them up the same, and started wearing them at 4pm yesterday. This morning his (well, mine) was at 68% and mine (his) was 90%. Mine goes back to REI today! There is definitely something wrong with the battery. I sure hope the replacement is better. How did Fitbit allow so many bad batteries to get out there?

[Sarahjane130]

That's really interesting, must be a product defect on some of them. It's a
shame as it is a good product but I don't want to risk getting another one
at that price!

Sarah

Sent from my Samsung

[LucyAP]

Awesome help @Dianna_AK! I really appreciate that you have shared your solution for this issue. This can be beneficial for other users that might be experiencing a similar issue. 

Also, I'd like to encourage you to join us at the Discussions board, there you can be inspired, find some tips to get moving, eat well, manage weight, sleep better, live mindfully and more!

Give it a look! 😉

[jerbear737]

I’m with you all on the short battery life, had a live chat session last night and they made all kinds of suggestions, still not holding a charge. It might go back also.

[onetta123]

I charged my fitbit versa last night around 9pm, work up this morning around 6am and saw that it dropped to 39% overnight. I don't wear mine at night, so it shouldn't have dropped like 60% overnight. It's ridiculous. 

[Saltpeppersugar]

Same happened to mine and they ask me to wait for a replacement and don’t know timeline as they don’t have stock for replacement but there are tonnes on the shelves .. so they want $$ but not customer satisfaction. 

[onetta123]

The only thing I can think of is that I don't have the heat on at night and the temp here has dropped lately. So maybe the cold is sapping the battery. If that's the case, it's a horrible battery, because heck your phone can handle the low temps better than this thing. Still love the Versa, but my Charge 2 can hold a charge no problems.

[EvaGrace11]

There is something wrong with this batch of Fitbit versa. I’m so disappointed. I returned mine until they work it out

[LiquidAmber]

I have been in contact with Fitbit support.  they have been very helpful.  they diagnosed my battery issue and i am now returning for a replacement.

I am happy with the service.  Thanks Fitbit.

[Stollalong]

I have been using my fitbit versa since the 16th. First few days I was using it a lot more and battery life was around 3 days now that i'm settled with my routine the batter is lasting me about 5 days now. I do manual sync instead of all day sync. This doesn't affect the notifications I receive from text, e-mail, facebook or whatsapp. I also been listening to music while walking say 20 minutes a day. I believe that may drain the battery a little more. If you're battery is dying within the day of charging I would think it's something wrong with the watch itself and to get fitbit to send a replacement.

[SunsetRunner]

Thank you! I am going to try the manual sync and see if that helps.

[ladyluvsfall]

My Versa was fine the first week. Then increasingly had to charge more and more often.  Now it’s barely lasting 24 hrs.  My Blaze lasted way longer than this and unfortunately I’ve already given it away. I don’t understand why we should have to turn off everything in order for it to hold a proper charge. All the adds say it should last 4+ days and show people listening to music etc. I’m not doing all day sync, don’t listen to music, etc. Will contact support but very disappointed in th Versa.

[EvaGrace11]

Fitbit service told me you shouldn’t have to keep anything off, all Day sync should be on. There is a defect of the battery and they will replace it. I brought my back to Best Buy.

Sent from my iPhone

[MarcoGFitbit]

Hello everyone, I hope you're doing well. 

I appreciate your reports about the battery not lasting as it should in the Versa. I've contacted our Support Team and it seems many of you have already have a case created. I would like to encourage those of you that have a case to wait for instructions from our Support Team, I'm very glad there are people that have received a replacement already! 

@Shorty-au, @LetoJr, @Cosmogerl, @elemtchr1 and @Tashaxx, I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions.

In case you need anything else, please feel free to reply as well.

Happy stepping!

[KymberlyD]

Not sure if this is an issue or defect or not but does anyone have a water spot like small circular discoloration on top of  their versa special ed. Watch face in the outter box part in the  black frame area to the right of the watch in between the two buttons ? 

It's perfectly circular and wasn't sure if it is supposed to be there.

[CW11]

low battery at 10am today 5/2/18. Its day 3 at 6:30 pm. Keeping watch on
until non responsive. case #24531076. Only difference on this charge is I
set up fitbit cash on watch . CW11

[CaptainsChairwo]

This is similar to my experience. I charged it to 100perc sunday night 10pm. It is now wednesday 8.25pm and its showing less than 10perc. 

[JoJo-73]

I've had the versa for around 3 weeks, I've tried everything that's been suggested to make the battery life last . I have no alarms set, no animated clock face the only notifications I get is from WhatsApp, I have screen set to Manual,  clock face is on dim, vibration on low. I had the alta hr before I bought this and like a idiot I gave it away and I need one.with heart rate as I have health issues.  Any other suggestions because I can't wait to send this off and get a replacement as it's needed every day.  

[supersmart01234]

Try doing a restart by holding the left and bottom right buttons until you see the Fitbit logo and see if it still discharges so fast. If that does not work, try letting it drain to zero and see if maybe the watch is showing a different reading than what percentage it actually is.

[BamIAm]

Ambient light sensor for auto-brightness.