Versa short battery life....

[Fredgarneau]

I have received my Versa Thursday and after 2 hours of charging it. The battery got drained within 6 hours. I have charge it on a PC. last night, slept with the watch to wake up to see my watch is down to 0%. Any other user having this problem? Should I waiy for an update to correct that or its a harware problem. Thank you for your answers.

Moderator edit: title for clarity 

[MarcoGFitbit]

Hello everyone, I hope you're doing well. 

I would like to thank each and every one of you for keeping me updated with this. It seems many of you are getting 4 days or more of battery on your Versas, I'm very glad. 

For those of you whose watch's battery seems to be dropping at an alarm rate or draining after just 1 or 2 days, please reply to me so I can check what else can be done at this time. 

I hope you're all enjoying your new smartwatch, if there's anything else you might want to add or anything else I can do for you, please feel free to reply, I'll be happy to help. 

[LRae85]

Yeh my battery life stinks too. Won’t last more then 6 hours before I have to charge it again. Still can’t figure it out. Tried everything. 

[iw5032]

I am just over 24 hours on this most recent charge and am down to 66%. I also took it off to sleep, but did not shut it down. Wanted to see where it would be. 

[Tantric1]

I love
My Ionic other than it looks like the ankle bracelet Paul Manafort is
wearing 🙂
--
Sent from Gmail Mobile

[Ange6]

Hello @MarcoGFitbit - As you can see from my other posts ; My battery in my Versa is not lasting more that 15 hours even if I do not use it at all. My heart rate monitor is also not working.

I have had multiple conversations with Fitbit support  with no satisfactory resolution with “your case has been escalated” as the catch phrase although everyone agrees that my Versa is faulty . My son who actually  purchased the Fitbit Versa for me as a gift has now taken over the conversation with support on my behalf but with no result so far - yes we know our case has been escalated, although I am not sure what there is left to escalate.

I am pretty disappointed with the product & the service & it feels like multiple attempts to just fob us off.

I will not accept anything less than a full functioning replacement or a full refund (I am not going to pull the watch apart & just send back the face). I am happy to return the faulty Versa once I receive a replacement. 

We are a fit bit family with. a Fitbit Zip, two Fitbit Altas, a Fitbit Blaze & now the disappointing Versa between us  but with such disappointing support I doubt we will purchase another Fitbit product in future. 

[Shorty-au]

I got my Versa Saturday, charged it while setting up went to 100%. After about 2 hours it went to 5%. Thought it may have been downloading too much content etc so charged it all Saturday night. Took it off charger at 07.30 and it was completely flat by 11.00. Took it back and exchanged it for an Apple Watch.

[HawkeyeCoffee]

Doesn't help everyone that is having major battery issues, but mine has gotten better. About three days. Not great but better. It seems the biggest battery drain is at home. Not sure if it is because I have my phone on me less and the Bluetooth is trying harder to maintain a connection or something else (I don't think WiFi is active unless there's an OS download).  When I'm away from home, battery life is better ( phone always in my pocket). 

[LRae85]

I find it extremely annoying that there’s no negative amazon feedback reviews with the battery life. Unless amazon isn’t allowing them to be shown. I know I’m not the only person that has purchased threw amazon. I guess I not have to just get it replaced. This whole thing stinks!!!

Sent from my iPhone

[Fitty_Emmi]

Thanks I actually had to return mine as defective and waiting on a replacement. Fitbit is awesome about that! Just hate I have to wait on a new one. 🙂

[LRae85]

I decided to do that too. Waiting replacement threw amazon. I’m hoping the new gets here before I have to send my old one back. Worse case I go back to my charge 2 band till I get the new one.

Sent from my iPhone

[Fitty_Emmi]

My husband bought through amazon too, but when I contacted Fitbit, they required that I return the defective one so they can check it first.

[EvaGrace11]

I got my watch on Friday and at the end of the day it’s dead, no chance to sleep with it on. I’m returning it today. 

[gigglebytelinda]

My Fitbit Versa was down to 38% by 8 :00 the first day. I thought it is suppose to last longer. 

I'm already having to charge it. Am I doing something wrong?

Moderator edit: subject for clarity

[swim4lifekac]

My first day battery usage was high as well.  After I charged it again, I  did not mess with settings other than to sync it, and it lasted the four days.  I do receive a lot of notifications.

[Voncole]

Hi!  No, you didn’t do anything wrong. It seems that some of the FitBits are having trouble with the battery. I love my watch, but unfortunately I am also having battery issues. My battery lasts less than 15hrs and decreases battery life 10-12% per hour. I have reached out to support and decided to return my watch to Target. Some people on here seem to have had success with restarting the watch. To do that, hold the left and bottom right buttons for 10 seconds. It did not work for me, but I hope you find success with that method. Best!

[karenharley]

Im not happy with the battery either I’ve only had it for three days and not getting a full day yet. I will trouble shoot for a few days but not happy so far. 

[gigglebytelinda]

Thank you so much. I appreciate your reply. I will try that. I love my watch other than the battery issue.

Sent from my Verizon LG Smartphone

[Pat14]

Did u charge it when u got it???

[EvaGrace11]

Yes, I spoke with tech and they had me charge it fully, sync it every two hours and see when it died again. 7 hrs later it wouldn’t turn on until I plugged it in. They had me return it 

[Ange6]

After multiple emails & calls with the support team my Versa is also going back. I am now waiting for the prepaid label so I can actually ship it back to the US.

It is very disappointing to me that I have to send the Versa back before they will send you a replacement it is not like we would want to keep the faulty device.

If I had purchased from a third party instead of directly from Fitbit (I purchased pre release) I would have been able to exchange it immediately with no issues.

I have found the Fitbit support / customer service extremely disappointing with what felt like multiple attempts to fob me off - I felt like they were hoping I would just give up & go away.

Lets hope when I eventually receive a replacement it will actually perform as per specifications.