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Versa showed 83000 steps in the morning

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‎09-13-2019 22:41 - last edited on ‎09-14-2019 04:21 by Fitbit Moderator

‎09-13-2019 22:41 - last edited on ‎09-14-2019 04:21 by Fitbit Moderator

Hi. Last night Fitbit Verda total was 99000 steps . This morning it is 83000 steps. I don’t understand . Anyone help.

 

 

Moderator edit: updated subject for clarity

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4 REPLIES 4

‎09-14-2019 04:20

‎09-14-2019 04:20

@SunsetRunner welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it showed 83000 steps in the morning.

 

Please restart your watch as described in this help article. After this, go to your profile settings and make sure that your timezone is correct. Finally, monitor your Versa and see if the issue gets fixed.

 

Keep me posted on the outcome! 😀

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎09-14-2019 10:15

In response to JuanJoFitbit

‎09-14-2019 10:15

Thank you. I’ll give it a go and let you know

Sent from my iPhone
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‎09-16-2019 07:31

In response to SunsetRunner

‎09-16-2019 07:31

@SunsetRunner thank you for taking the time to try the troubleshooting steps mentioned above. Don't hesitate to get back if you have any questions.

 

As a side note, I'd like you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often! 😀

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎09-16-2019 16:17

In response to JuanJoFitbit

‎09-16-2019 16:17

Hi. I have used your ideas and still don’t see any difference.

Saturday am total 83176

Saturday steps total =14217

Saturday pm total=97393

Sunday am total=83541

Sunday steps total =12076

Sunday pm total=95617

Monday am total =82990

Monday steps total=16672

Monday pm total=99662

Tuesday am total=86507

Have you any other suggestions? 

Should the accumulated total be losing this amount of steps every day. My end of week is Sunday.

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