Versa showed lines and stopped turning on

[miz_miz]

My Fitbit Versa had a line on the right side of the screen then about 1/8th of the screen turned white and now it just doesn't work.  

Suggestions.  I bought my versa less than a year ago.  Please help I love it and need it to work.

Moderator edit: updated subject for clarity

[SunsetRunner]

Try a Restart and do it several times if necessary.

[JuanJoFitbit]

@miz_miz, welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it showed a line on the screen and now won't turn on.

After restarting your Versa as @SunsetRunner, advised, try changing the clock face to one developed by Fitbit, not a third party clock face and see if the issue gets fixed.

Keep @SunsetRunner and me posted on the outcome.

[miz_miz]

Hi fitbit will start but there is no screen. I am currently using a
fitibit provided watch face. Please help me with any suggestions as I miss
my fitbit thank you!

[JuanJoFitbit]

@miz_miz, I'm sorry for the late response. However, I appreciate the time spent trying the recommended workaround.

Since the issue persists, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

I'll be around if any question arises.

[miz_miz]

Thank you so much. Please let me know the next steps

[Efuentes]

Same thing happening to my wife's after updating it today.