Versa showed logo and stopped working

[Gautam28]

Hi,

While playing squash this am ny device vibrated a couple of times and the display showed the Fitbit logo (I have the Versa) and then stopped working.

I have tried charging the device for a few hrs but the device is not showing any signs of life. Any idea what one can do?

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @Gautam28.   

I appreciate your participation in the Forums and sharing the details of the issue you've experienced with your Fitbit Versa which stopped working when you were playing squash. Thank you for your efforts to resolve this. I recommend following the complete troubleshooting steps from this help article: Why isn't my Fitbit device's battery charging?

If the issue still persists, I recommend doing a factory reset. Please note that you'll need to reinstall any apps on your device after the reset, and if you couldn’t sync your device, then any data on the Fitbit device will be lost. In order to do the factory reset, please do the following:

1. On the watch, hold all three buttons for about 10 to 12 seconds.
2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
3. When the device vibrates, release all buttons. 
4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
5. Once the Fitbit.com/setup screen appears, open the Bluetooth settings on your phone and unpair the watch from the list. Then, please set up the watch back to your account with the instructions on this link: How do I set up my Fitbit device? 

Let me know how it goes.

[Glennsfit]

Mine died recently too, no fixes are working. 

[LiliyaFitbit]

Hi @Glennsfit, it's nice to see you again in our Community Forums. 

Thank you for joining the thread and sharing that you're experiencing the same issue with your device. I appreciate your troubleshooting efforts. Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide a solution, please keep an eye on your inbox for further instructions.

I'll be around if you need further assistance. 

[Gautam28]

Sorry but the factory reset also did not work out. No response from the
device

[LiliyaFitbit]

Hi @Gautam28, thank you for your reply. 

I appreciate your time and efforts. Since the issue persists, I've sent your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

Let me know if you have any questions.

[djrob59]

hi I had two go down all u can do is just wait for it to get out of factory reset there is a problem with the factory reset doesn't work right away I had to wait two weeks for the second watch to boot up they sent me a new one and now I had updates and now lost tracker watches r nice but too many issues.