Versa showing 0% and can't restart after factory reset

[katsra]

I'm not able to restart my versa because I reset my factory setting and after that it switched off and showed 0% on screen, even by putting it on the cradle it doesn't power on. Please let me know  how to restart versa in the current scenario 

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome back to the Fitbit Community, @katsra. I am sorry for the delayed response.

I appreciate your participation in the Forums and sharing the details of the issue you're experiencing with your Fitbit Versa after doing a factory reset. Thank you for your efforts to resolve this. I recommend following the troubleshooting instructions including a restart from this help article: Why isn't my Fitbit device's battery charging?

Let me know how it goes, I'll be around. 

[katsra]

Thank you for your reply, I've done all what you had asked me to do, but nothing has changed and it is still deD. This happened only after the factory reset. I strongly feel the problem is in your end or in the watch which refuses to charge at0%.

I would also like to remind you that I haven't received my replacement, though you said its despatched 

[katsra]

This is just an automatic as yes reply you've sent and have been sending for my post and I have decided as many times that this isn't working. Please be clear and let me know if the versa will charge if it has shut down and the power is 0, also let me know  how to restart it with a new reply and also enlighten me if you can charge a versa if I put it off and shut down. I've been cv hanging a 0 charge versa for more ed than 20hiurs but of no avail. Please give me a proper solution and guidance. Secondly I'm in I did and hv not got my replacement as promised by you

[LiliyaFitbit]

Hi @katsra, thank you for your reply. I am sorry for the delayed response. 

I appreciate your efforts and the additional details. I understand your concerns, your Fitbit Versa should start charging even if it's turned off, you can confirm the steps to charge your watch in this help article: How do I charge my Fitbit device? Thank you for following the troubleshooting steps provided in the previous post. In order to proceed, please confirm if the replacement was issued for this watch?

I am sorry to hear you haven't received your replacement. I've sent your inquiry to our Support team and they will be contacting you with the update. Please keep an eye on your inbox.  

If you have any questions, feel free to let me know.

[katsra]

Dear madam,
It's been a month since they confirmed the despatch to my address in india
and after that I don't see any updates from you. I'm skeptical to try
Fitbit again or recommend it to anyone.
What I found out was Fitbit works only till the warranty expires and if you
reset the factory settings it goes totally dead and you have to honk in the
forums just to kill time like any other social media. If your product is
top class why isn't a way to set right mine instead of s replacement and
that too during this pandemic which is threatening. I don't see any reason
to wear Fitbit anymore

[LiliyaFitbit]

Hi @katsra, thank you for your response. Sorry for the delayed reply. 

I appreciate the additional details and understand your concern. I could see that our Support team got in touch with you and advised on the situation. I really appreciate your patience and feedback since this helps us to keep improving. Our team is always working on improving our devices and user experiences, and your comments are always welcome.

Let me know if you have any further questions.

[katsra · Accepted solution]

Dear madam 

Thanks for your mail. My Fitbit remains dead with 0%chatge and I'm not able to charge it or re start it. 

Your team had promised me to replace it with a new versa which  is yet to teach me in india till now and there is no updates from you and my terriblely upset with me not able to wear my versa which I've been wearing all these years. What am I to tell my friends about opting fir a Fitbit? Do I tell them that it will last just a month after warranty expiry and then you put it on the shelf as a moment? 

I would appreciate if you do take some injustice and help a senior citizen like me world over.. 

[LiliyaFitbit]

Hi @katsra, thank you for your reply. 

I am sorry to hear about the situation with your replacement order, thank you for posting the update here. I understand how frustrating this is for you as you have been a Fitbit customer for a long time and would like to continue enjoying the Fitbit experience. Thank you for your feedback as this helps us to keep improving. I've sent this information to our Support team, please keep an eye on your inbox for further assistance.

If you have any questions, feel free to let me know.

[katsra]

Thanks lily ,
Awaiting a positive response and real time solution from your support team
and get my replacement done

[LiliyaFitbit]

It's nice to see you around, @katsra.

Thank you for your feedback, our team will do their best to investigate the situation and contact you as soon as possible. I appreciate your patience and understanding. 

Feel free to reach out if you have any questions. 

[katsra]

Hi lily nice to see you too. You with your Fitbit and me with nine still 😂