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Versa showing 281+ active minutes and 3000+ calories burned

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‎02-11-2019 09:21

‎02-11-2019 09:21

my Fitbit Versa is showing 281+ active minutes and 3000+ calories burned. I've only taken 1,867 steps so far today.. this is the third day my totals are WAYYYY off. I've updated the app and restarted everything. Nothing has worked just yet.

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‎02-12-2019 12:00

‎02-12-2019 12:00

@jessicawuller Welcome! It's nice to have you on board! Sorry to hear that your calories are active minutes are higher than normal. Check if you don't have any manually logged activities. Also if you have a third party app linked to your account this could also be the reason more calories and minutes are showing. Could you also share a screenshot of your activities area?

 

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎02-12-2019 12:15

In response to AlvaroFitbit

‎02-12-2019 12:15

welp, it appears to be directly tied to the fact my heart rate monitor seems to think my heart rate is 175+ all. day. long. (which I realized this morning). Any updates on when we might have a fix for that? 

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‎02-13-2019 06:56

In response to jessicawuller

‎02-13-2019 06:56

@jessicawuller thank you for the update. This heart rate reading isn't normal but I suggest you clean the back of your device with cotton and rubbing alcohol and restart it. Also check these tips to improve the heart rate reading on your device.

 

Keep me posted!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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