Versa showing a blank screen

[SunsetRunner]

So!

My first Versa died within a week, was completely unresponsive and I exchanged it for a new one. After a week of use, my second Versa is now showing a blank screen. It appears to sync with my iPhone and the alarm I had sent went off this morning but the screen is blank (so I can't use the settings function for a reset because I can't see where it is). I've tried to restart but all I get is a glowing white screen which eventually fades.

Before I exchange the Versa for a third time, any tips? Am I cursed or is this just a bad batch?

Moderator edit: subject for clarity

[Jayelo]

That sounds similar to what happened to mine. Had to exchange it and get another one. I’m hoping for better luck the second time around. Still waiting for mine to come in th mail. 

[AlejandraFitbit]

Hey @SunsetRunner, a warm welcome to the Forums and @Jayelo great to see you here.

Thanks for troubleshooting this by yourself. Since the restart procedure didn't work, I've gone ahead and escalated your case to our Support Team for them to take a deeper look at this, keep an eye on your inbox for further instructions.

Keep me posted. 

[AgnesNarame]

Hello all

same problem here same white screen is popping up after factory reset attempts. Please contact me support team. 

Thx

Agnes