Versa showing battery icon when it's not charging

[San62]

My Versa keeps telling me that it charging, even when its been removed from the charger & on my wrist.

Moderator edit: subject for clarity

[SteveH · Accepted solution]

A restart should sort that out:

1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
2. Let go of the buttons.

[San62]

Hi Steve,

That seemed to work.
Thank you!

[AlejandraFitbit]

Great to see you here @San62 and @SteveH thanks for stopping by.

I am glad to see here that the instructions provided by our friend worked and that your watch is now working properly. If there is anything else we can do for you, do not hesitate to post it.

Keep the stepping up! 

[kellemc]

I cannot get it to shut off.  The battery 0% just flashes.

[San62]

A restart should sort that out:



Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds. Let go of the buttons.

Sent from my iPhone

[Heathermck24]

This did not work for me. It continues to show how much of the battery is charged and does not count steps or heart rate. I have restarted and have had it get a full charge.