Versa showing dashes instead of steps etc

[DAHallman]

Not sure why all of a sudden my Versa stopped showing any steps, heart rate, etc.  I have restarted it but it still shows dashes where data should be.  It seems to be tracking my data because when I go on the Fitbit website and log in, my data is there!?  How do I get it to appear back on my versa on my wrist?  Thanks!

Moderator edit: format

[SunsetRunner]

Hi, are you using a Third Party Clock Face, sounds like it regarding the problems you describe? If yes, replace it by one developed by Ftbit itself and restart your Versa and the problem should be solved. TPCF either can get outdated or removed from the Gallery by the developer of by Fitbit during cleaning of the Gallery. 

[JuanJoFitbit]

@DAHallman Welcome to our Fitbit Community! I'd like to follow up on the issue that your Versa is experiencing since it won't display your stats but dashes only. By the way, thank you for troubleshooting this issue before contacting our forums.

I'd just like to know if the issue persists or if it got resolved after following the great advice that shared my friend @SunsetRunner.

If you found his post helpful, please accept it as a solution so other users that experience the same issue can find it easier.

Keep me posted on the outcome! 😀

[Teresa6338]

My Versa is doing the same.  I have turned on and off several times.  Ugg

[JuanJoFitbit]

@Teresa6338 thank you for joining us in this thread and our Fitbit Community! I appreciate the time you spent while turning off and turning on your Versa before contacting our forums.

Please restart your watch as described in this help article. After this, try changing the clock face to one developed by Fitbit, not a third party. After this, check out if your Versa shows your stats properly.

Let me know how it goes! 

[mangokagen]

HI! I’m experiencing the same thing. I have used all the tips and still nothing.