Versa showing green vertical lines on screen.

[CarmenNP]

I woke up with green lines going down my screen! 

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @CarmenNP have a warm welcome to the Fitbit Community, it's great to have you on board. 🙂

I appreciate your participation in the Forums and for sharing your experience with us. At this moment, I would like to suggest you to restart your Versa by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen. 

If the screen is still showing vertical lines, please perform a factory reset on it. Note that a factory reset will delete all the information in your Versa, personal settings and apps you have installed, so I would like to suggest you to sync the Versa before trying the following:

On your device, open the Settings app > About > Factory Reset or Clear User Data.

After performing a factory reset you will need to set up your Versa as a new device:

1. Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
2. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
3. Choose your tracker and follow the onscreen instructions to continue
4. When the app asks you to replace your current tracker, please replace it and continue with the process.
5. When a pop-up appears asking you to Pair your tracker to your device, tap on Pair and continue.

Give these steps a try and if after following them your Versa is still showing green vertical lines, please reply to us with a picture of the watch's screen so we can check this further. 

Have a great day! 

[Bcs1976]

I tried everything you suggested however couldn’t find “Settings-about-factory settings- etc” anywhere on my Fitbit app. And screen still looks like green lines vertically.