Versa showing "Data not cleared Sync & Try again"

[erwilson21]

My Versa was last synced on 08/01, since then it won't do anything at all. It has a big pink X that says data not cleared sync & try again. Well I've tried to sync it SEVERAL times & it's not working. I've turned off the Bluetooth & even deleted it to see if I could start completely over. It still won't work!!! PLEASE HELP! I paid too much money for it not to be working. 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there @Kspvarma, welcome to the Community Forums. I'm sorry to hear about your recent experience with the Versa. Thanks for the details provided in your post and for your efforts in fixing your watch prior to posting here, I'll be glad to help you.

Please note that the message about "Data not cleared Sync & Try again" usually appears when you performed a factory reset without before unpairing the device. Usually you should unpair your smartwatch from the Fitbit account and phone's Bluetooth settings and perform the factory reset. To solve this issue follow these steps (some of them you already tried, but let's cover everything):

1. Unpair your smartwatch from the Fitbit account
2. Unpair your smartwatch from the phone's Bluetooth settings
3. Force quit the Fitbit app.
4. Turn off the Bluetooth.
5. Shut off your phone and turn it on after 1-2 minutes.
6. Turn on the Bluetooth.
7. Setup your device again.
8. If there is no connection, restart your smartwatch once again. 

If you can't get started with your Fitbit device, usually a missing requirement is the cause. Said so, I'd advise to follow the troubleshooting steps provided here: Why can't I set up my Fitbit device?