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Versa showing "Data not cleared sync again"

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‎12-27-2019 12:45 - last edited on ‎01-09-2020 19:46 by Fitbit Moderator

‎12-27-2019 12:45 - last edited on ‎01-09-2020 19:46 by Fitbit Moderator

Ok my fitbit had a red and green light and the screen clock was saying null and unidentified on it and from all the research I done it was said to factory reset the fit bit well I tried that and I get a message with a big X in it saying data not cleared sync and try again and i have tried syncing several times and it's not working and I can't get rid of this message on my screen... I got my versa for Christmas so it 3 days, and I'm not impressed ☹

 

Moderator edit: Updated subject for clarity 

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‎01-09-2020 19:48

‎01-09-2020 19:48

@AnnieS3 Welcome to the Community. Sorry for the delayed reply. 

 

I appreciate the troubleshooting tried and the details mentioned. Sorry to hear that you're experiencing this with your watch. 

 

I've shared your post with our Support team and they've mentioned you already have a case with them. Please continue the communication through email, they will continue assisting you. 

 

I'll be around if you have any additional questions. 

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