Versa showing "unlock with phone"

[joebone]

Hi there folks,

While I was replacing my wristband on the Versa I was continually coming into connect with the side buttons,when I had finished there was a prompt on the screen to "unlock with phone" and a red phone and padlock above it. My phone is an iphone 5s and I can't see anything on the Fitbit App to fix the Versa.

   Thank you                        

[wtchambers]

I have an iPhone 7 - hope it is the same. Open the Fitbit app on your phone. Click on the Versa icon in the top left corner. Scroll all the way down to Device Lock and click on that. Click on Change Pin BUT USE THE SAME PIN YOU HAD. 

[Nithin0141]

Even I faced the same issue with my watch.can anyone help me to solve this plz 

[AlejandraFitbit]

Welcome to the Community @joebone, @Nithin0141 and @wtchambers thanks for stopping by.

If you are having issues with the lock option in your watches, I recommend taking a look at the help article How do I unlock my Fitbit watch with my phone? and follow the instructions provide there.

Keep me posted. 

[SunsetRunner]

I'm having the exact range problems basically rendering my versa useless. Had alot a trouble switching bans this morning, when I finally got it clicked in the red locked message appeared. I've tried a bunch of times to get this unlocked but get getting "error connecting to versa" and will not let me reset the password. Ve done a reset of my versa about 5 times too. Nothing is working. 

[Katnova]

The exact same thing is happening to me. I've tried just about everything apart from a factory reset. I'm not convinced that would solve it either. Extremely disappointing.

Any solutions?

[SunsetRunner]

Hey, the only way I could fix my issue (I've not had anyone from Fitbit
reach out to me btw to help..) was to go into the platform on my PC and
turn off the credit card capability then do a reset. However every now and
then randomly I still get the unlock message come up on my screen and I
need to reset it again. I'm love my versa but it definitely is not without
its flaws.

[olestokie]

Never saw this for the first year of ownership now i get it twice a week. Its down to the number of unsuccessful logins ( apparently ) The only way this can be is if every time the log in screen comes up you do not log in, . Considering that this is whenever you tap the face. Unless that is you log in every time you take off your watch !. The how to is here (copy from the fitbit site) :- 

HOW DO I UNLOCK MY FITBIT DEVICE WITH MY PHONE?

If you enter an incorrect PIN code 10 times, you're prompted to unlock your Fitbit device in the Fitbit app.
 
To unlock your device with your phone:

1. From the Fitbit app dashboard, tap the Account icon () > your device image. 
2. Tap Device Lock.
3. Find the option to reset your PIN code. 

Note that after you reset your PIN code, you must add your cards to Fitbit Pay as if you were setting it up for the first time.

Great last line !!!

Only seems to happen since the last upgrade, Way to go.

[Buggybaby4217]

I can not unlock my versa with my phone. It says on my fit bit Unlock with youre phone.

[olestokie]

Had the same, call fitbit support and they will talk toy through resetting
everything. In the end i had to replace mine as nothing worked.
Was still under 12 months old so took it back to store (pc world) who
replaced it after being told what had been undertaken.

[Agile1]

I keep getting stuck at the configure pin screen. It says checking for PIN when I select change PIN code.

[Agile1]

Same here. I get that or it just spins as if it's working then it returns to the device lock screen.

[Agile1]

I was finally successful unlocking Versa using my phone! I had to delete the Fitbit app from my phone (Android) and reinstall it. Hope this helps you. 

[Agile1]

My problem was resolved by removing the app from my android and starting from the beginning with a new installation.

[chernohsamba]

unluck code for fitbit games

[chernohsamba]

fitrbit unlock code 

[phabfish]

This does not work. Your instructions advise to click Today, Photo, Watch then reset PIN. But watch does not connect from the PIN page so my Fitbit is now useless to me.

[geodim]

After insert the paysafe card without doing anything it locked the watch and i lost the versa 2 icon the application soi can't unlock the watch and it is useless.

[geodim]

Now it says to unlock it from the mobile but unfortunately i can see four digital numper. I did reset again i installed the app nothing now it show  wrong time thank you 

[geodim]

I have the Same problem but unfortunately the icon has been lost from the application and i can't do anything. Thanks