Versa showing the message "Data not cleared, sync & try again"

[Jreimer]

Attempted to factory reset, versa displays red circle X with statement. Attempted to reset, does not reset.

Started this evolution due to versa not registering heart rate.

Moderator edit: updated subject for clarity

[MarreFitbit · Accepted solution]

Hi there @Jreimer, welcome to the Community Forums. I'm sorry for the late response. Thanks for the details provided about what you're experiencing. 

Well, this usually happens when you performed a factory reset without before unpairing the Fitbit. Usually you should unpair your Versa, forget Bluetooth and perform the factory reset. To solve this issue, try these steps in the following order:

• Unpair your Versa from your phone's Bluetooth.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Setup your Versa again.
• If there is no connection, restart your Versa .

If you can't get started with your Versa, usually a missing requirement is the cause. Carefully review the requirements provided in the help article: Why can't I set up my Fitbit device? 

[Jreimer]

Thank you for your response. Your information corrected the issue.

[MarreFitbit]

Music to my ears @Jreimer! I'm glad to hear that the steps I recommended have worked for you. 😉

I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

[chuckiesue]

Did not work