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Versa showing unlock with your phone message

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‎01-14-2021 12:57 - last edited on ‎12-04-2024 08:54 by Fitbit Moderator

‎01-14-2021 12:57 - last edited on ‎12-04-2024 08:54 by Fitbit Moderator

I keep getting the unlock with your phone message, unfortunately the phone I initially set up my versa with will not update or down load the app to do this as the software is obsolete....my new iPhone recognizes /finds the versa...wants me to add the 4 digit code but the versa keeps saying use your phone to unlock and won’t let me view the code...any suggestions?

 

Moderator Edit: Clarified subject

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‎01-15-2021 13:29

‎01-15-2021 13:29

@frankenbarbie01 A warm welcome to the Fitbit Community. Thanks for the details mentioned. 

 

I moved your post to this board in an effort to keep the forums organized. 

 

I took the liberty to share your post with our Support team and they said that you already have a case with them, please continue the communication through email, to avoid any confusion. 

 

Have a great weekend. 

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