help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa showing very high step count, yet the steps graph shows no where near the amount.

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-15-2018 07:52 - edited ‎05-15-2018 07:55

‎05-15-2018 07:52 - edited ‎05-15-2018 07:55


I believe this rules out accidental rattling of the versa being counted as steps, since the step graph would reflect that.

IMG_1931.PNG

 

 

whats going on?

Best Answer
4 REPLIES 4

‎05-20-2018 10:02

‎05-20-2018 10:02

@Fineliners Welcome to the Fitbit Community! I hope you're doing well! How many steps were the Versa showing against the ones we can see on the app's screenshot? Did you sync your tracker to see if the data got updated? I ask since I noticed the app says it was 10:41 AM but it seems on the graph the last sync was done early in the morning.

 

I look forward to your reply!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes

‎06-03-2018 13:46

In response to AlvaroFitbit

‎06-03-2018 13:46

I have this same issue! I’m so upset! It says on the main screen i have 58,000 steps but in actuality I’ve only walked 500. This is insane!

Best Answer

‎06-18-2018 09:27

In response to jfalise

‎06-18-2018 09:27

@jfalise Welcome to the Fitbit Community! I hope you're doing well! Sorry to hear that your Versa is showing this amount of steps. How many steps did you do the previous day? Where did you leave your Versa during the night or were you wearing it? Did you log any activities?

 

I look forward to your reply!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes

‎06-18-2018 09:35

In response to AlvaroFitbit

‎06-18-2018 09:35

I had a high amount of steps the previous day as I ran a 10 miler, but it was not as if those steps were carried over. The difference between the previous day and that day was as if I ran a half marathon, and I was just sitting around. I left my fitbit on my nightstand as I always do at night, and wore it during the day. I did not have any activities.

 

Thanks!

Best Answer
0 Votes