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Versa shows 0% battery after a Factory Reset

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‎07-05-2020 07:42 - last edited on ‎07-06-2020 06:06 by Fitbit Moderator

‎07-05-2020 07:42 - last edited on ‎07-06-2020 06:06 by Fitbit Moderator

My 15 months old Fitbit versa does not turn on after factory reset. Even after charging for 2 days, it shows 0% battery.

 

I tried below :

1. Performed Force restart by pressing and holding Left key and lower right key

2. Tried to do factory reset by pressing and holding all three keys

 

Above did not helped. 

Can anyone provide me steps to overcome this issue?

 

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‎07-06-2020 06:11 - edited ‎06-25-2024 05:26

‎07-06-2020 06:11 - edited ‎06-25-2024 05:26

Hi there @bhargavshah1988, thanks for stopping by and for the details provided in your post about your Versa's behavior after performing a Factory Reset. I appreciate your time and efforts while troubleshooting your Versa.  

I've see that you contacted our Twitter Support who escalated your issue to our Support Team for better assistance. Please make sure to check your inbox since our team has sent you a few emails already. 

We look forward to get you back on track soon. 

Maria | Community Moderator, Fitbit


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‎07-09-2020 17:32

In response to MarreFitbit

‎07-09-2020 17:32

I did a factory reset and my Fitbit Versa won’t turn back on. Occasionally a zero battery is displayed even after being on the charger. It is less than a year old. I have tried holding all three buttons for 3 minutes as suggested but nothing happens. Can anyone help?

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