Versa shows Fitbit logo and then turns off

[biosz]

Hi there,

I dug my old Versa our after about 6 months of not using - charged fine and used for a few days before hitting problems.  Seemed to be working fine this morning, but when I next looked at it had turned off. When I power it up, it shows the fitbit logo screen for a few seconds then goes to black, before coming on again, like it’s constantly resetting.

After a while of this it gave 0% battery warning, which is unusual as it had about 60% charge left at last sync. Charged it back up and I’m still getting the same.

Moderator Edit: Clarified subject

Anyone got any ideas?

[RicardoFitbit]

Hi @biosz, welcome to the Community Forums!

Thanks for bringing this to our attention and for trying some troubleshooting steps before to posting over here. To fix this, I recommend you to try the following steps to perform a factory reset procedure on your Versa:

1. On the device, hold all three buttons for about 10 to 12 seconds. 
2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
3. When the device vibrates, release all buttons. 
4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
5. When the device successfully resets, please use the normal out of the box process of updating the firmware. You can check: How do I update my Fitbit device? for more details. 

Take in consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc.

Let me know if the issue persists and if you have any additional questions. 

[biosz]

Hi Ricardo,

Thanks for the reply. I followed your steps and was able to let go of the bottom right button after the fitbit vibrated, as instructed. Since then (about 5 hours ago) the fitbit has seemed to be dead - I left it on charge all morning, thinking the reset was just taking longer than expected, but it seems no combination of button presses will now get it to turn on again.

Any ideas?

[biosz]

Sorry - I should say released all buttons after the vibration

[RicardoFitbit]

You're welcome @biosz, thanks for your reply as well.

I'm sorry to know that you're still experiencing difficulties with your device, your effort troubleshooting your Versa is appreciated. Since you're still experiencing this, let me share with you that our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing. That said, please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

In the meantime they contact you, let me know if you have any additional questions.