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Versa shows a black screen with time only

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  • Hey there. My versa started to have this screen showing now all the time instead of the clock face I originally chose. How do I get rid of it? The screen is just plain black with only the time on it. Thank you!

 

Moderator edit: updated subject for clarity

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@Hippie47, welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since the screen doesn't show the clock face but the time only.

 

Please restart your Versa as described in this help article. After this, try changing the clock face to one developed by Fitbit, not a third party clock face and see if the issue gets fixed.

 

Keep me posted on the outcome! 😀

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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Have you made sure that the always on display isn't on? That sounds like the always on watch face to me.

 

Swipe down from the top of the screen and the shortcut bar will drop down. Press the 2 lines on the top right and tap the tile with a clock face on it to off. 

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@Sarah_1980, I'm sorry for the late response. However, I appreciate the helpful information that you shared. I'm pretty sure that this will help other users that experience the same issue.

 

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often! 😀

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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