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Versa shows a logo after swimming with it

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‎10-21-2020 05:15 - last edited on ‎10-22-2020 10:33 by Moderator Alum

‎10-21-2020 05:15 - last edited on ‎10-22-2020 10:33 by Moderator Alum

Versa 1 spoiled today but it showed a logo before possibly shutting down or spoiling. I just want to know if it truly is spoiled. It spoiled/shutdown during swimming when I was trying to pause my activity to rest.

 

 


Moderator edit: subject updated for clarity

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‎10-22-2020 10:31 - last edited on ‎12-03-2024 07:50 by Fitbit Moderator

‎10-22-2020 10:31 - last edited on ‎12-03-2024 07:50 by Fitbit Moderator

Hello @RazePlayz, it's good to see you around the Community forums for the first time. I'll be glad to help you with this.  

Thank you for all the details that you've provided regarding the screen of the Versa watch that is no longer responding after swimming. 

I've sent your information to the Customer Support team for further assistance with this, but was informed that you already have a case created or that you already got in touch with them. 

Have a nice day! 

Davide | Italian and English Community Moderator, Fitbit


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