Versa shows a "Data not cleared message"

[DishaSversa]

I recently purchased a new Versa, and after just a few weeks of use, it was not syncing well, so based on the suggestions online I deleted the device from the app and removed the Bluetooth connection from my mobile as well and tried to connect again. But it didn't work. Then I did a factory reset as well. Unfortunately, now I cannot even open the Fitbit. It stuck at "Data not cleared sync & try again" screen with a red cross-out sign. 

It feels like a waste of money as it was a newly purchased watch. Is there anything that can be done?

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @DishaSversa, welcome to our Fitbit Community! Regarding the "Data not cleared" message that your Fitbit Versa has experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

I was able to get in touch with our Support team and was told that they assisted you via chat. Please don't hesitate to get back if more assistance is needed.

I'll also be around if any question arises.