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Versa shows a "Data not cleared" message

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‎06-06-2020 07:16 - last edited on ‎06-18-2020 05:24 by Fitbit Moderator

‎06-06-2020 07:16 - last edited on ‎06-18-2020 05:24 by Fitbit Moderator

The other day my screen started malfunctioning.  After ready posts I tried the factory restart and now it is just stuck on the data not cleared sync and try again screen.  I’ve removed my versa from my devices, deleted and reinstalled the app and when trying to add the versa back it can’t.  Just got this watch in February 2020 so it’s only 4 months old.  Very frustrating.  I also took pictures of the screen when it was acting up.

 

 

Moderator edit: updated subject for clarity

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‎06-18-2020 05:23

‎06-18-2020 05:23

Hi @AGuitars, welcome to our Fitbit Community! I'm sorry to hear that your Fitbit Versa is not connecting with your phone and it won't set up. By the way, thank you for troubleshooting this issue before contacting our forums.

 

I was able to get in touch with our Support team and was told that they assisted you via phone. Please don't hesitate to get back if more assistance is needed.

 

I'll also be around if any question arises.

JuanJo | Community Moderator

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