Versa shows a "Data not cleared" message

[Toy4kj]

I have the message "data not cleared. Sync and try again".

I have had this watch 4 days.  It wont setup wifi, messages dont come through.

Now I have this error message and it wont do anything.  

I have turned bluetooth on phone iff and on.  Turned phone off and on.

No idea what to do as it is not working.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@Toy4kj, I'm sorry for the late response. However, I would like to follow up on the "Data not cleared" message that your Versa is displaying.

Please restart your Versa as described in this help article in order to refresh it internally. After this, try the setup process one more time and see if the issue gets fixed.

Keep me posted on the outcome.

[Toy4kj]

Hi, I have managed to restart it. However it still won't pair properly so
not all features working. Still ongoing issues. Seems this version was
not tested properly before putting out to the public.

Is this being looked into? I feel like I wasted my money upgrading as
those features don't work and even the basics of staying paired doesn't
work.

[JuanJoFitbit]

@Toy4kj, thank you for getting back and trying the recommended troubleshooting steps. I totally understand how you feel about this.

Since the issues persist, I'd like you to try one more workaround which has been helpful for this type of issues. Please try a factory reset. To do so on your device, open the Settings app > About > Factory Reset or Clear User Data. Sync your watch before this in order to avoid losing current data.

Finally, monitor your Versa's behavior during the next 24 hours and see if the issues get fixed.

Let me know how it goes.