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Versa shows a "No internet connection" message

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‎05-30-2020 19:09 - last edited on ‎08-11-2020 07:08 by Fitbit Moderator

‎05-30-2020 19:09 - last edited on ‎08-11-2020 07:08 by Fitbit Moderator

My versa 2 used with Android phone keeps saying no internet connection. It worked before at home, at work etc... Internet and wifi are working on the phone, but not on the app. I tried turning the versa off and on. If I turn the phone off and on again it will sync sometimes, but still says no internet connection.

 

 

Moderator edit: updated subject for clarity

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‎08-11-2020 07:07

‎08-11-2020 07:07

Hi @Jeff777, welcome to our Fitbit Community! I'd like to follow up and help you with your Versa 2 since it shows a "No Internet Connection" message. By the way, thank you for troubleshooting this issue before contacting our forums.

 

Please try the troubleshooting steps that are listed in this help article. After this, monitor your watch and see if it syncs and connects with your phone properly.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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