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Versa shows a "This app requires Internet permission" message

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‎09-22-2019 14:30 - last edited on ‎09-25-2019 05:44 by Fitbit Moderator

‎09-22-2019 14:30 - last edited on ‎09-25-2019 05:44 by Fitbit Moderator

I have a constant message on the face of my versa that says “This app requires the “internet” permission to be granted” and I have no clue what to do about it. I’ve tried going into the app but it doesn’t come up with anything about permissions 

 

 

Moderator edit: updated subject for clarity

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‎09-25-2019 05:42

‎09-25-2019 05:42

@CampbellRiley welcome to our Fitbit Community! By the way, I'm happy to assist you with your Fitbit Versa since it asks you for Internet permission.

 

Please make sure that your phone has the most recent Fitbit app version installed. If the app is up to date, log out of the app, restart your phone, open the app and log in.

 

Finally, restart your Versa as described in this help article and see if the message disappears.

 

Keep me posted on the outcome! 😀

JuanJo | Community Moderator

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