Versa shows a"To start download the Fitbit app" message

[Dottir]

 Today my Versa lost connection and not it just keeps scrolling " To start download the fitbit app" over and over.  Any ideas?

Moderator edit: updated subject for clarity

[Marrrmaduke]

@Dottir If that's the message you're seeing on your Versa's screen that means somehow you factory reset was performed. You will need to set up the device again. To do that, remove (unlink) Versa from your account (in the Fitbit mobile app) and add it again. Follow the instructions on the screen.

[JuanJoFitbit · Accepted solution]

@Dottir Welcome to our Fitbit Community! The information that shared my friend @Marrrmaduke is totally correct. You will need to set up your Versa again. I would like to follow up and would like to know if your Versa is still showing the same message or if it could be set up as @Marrrmaduke advised.

Looking forward to your response! 

[Dottir]

Thanks for confirming.  After doing so, it works just fine.  

[JuanJoFitbit]

@Dottir I'm so glad to hear that your Versa is working properly now. Thank you for posting the update here.

I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 

[Niaaa]

My versa is stuck on the download fitbit app screen. I have unconnected from the app and tried reconnecting because it stopped syncing. Now it wont pair to any device at all when trying to connect thru my fitbit app. Please help it's been over a month now.

[src-776]

I have the same issue. My Versa keeps showing me the logo and a message to download the app. I did download the app and tried finding the device, but no luck. I also tried the power button + bottom right button to reset, no luck there either. Help! @JuanJoFitbit 

[Chofko]

I have had nothing but problems with my versa for the last year. I had a watch face stuck and now for the past 2 months the Download Fitbit App scrolling 24,/7.  I cannot even shut off my fitbit. I have deleted app and reinstalled, deleted versa from my bluetooth & reinstalled app and nothing works.. I am so frustrated I am looking into the Google WearOS.

[Ismailihn1]

I'm facing the same issue and I did unpaired and uninstalled , reinstalled again paired but it has not worked.  It's syncing but always displaying " To start download Fitbit app" 

Any possibility to Factory reset from app?

Can you please help me out?

[Crozzers]

I am having the same problem with my versa lite. I got it a month ago. After 2 weeks I had a problem with syncing but sorted that out and now 2 days ago I've woken up and the screen is saying to set up download fit bit app. I have done all the things people suggest. I have even uninstalled app and reinstalled under a new email. I get to the screen setting up step 2 of 3 but it stays like this for ages (3 hours one time) and then fails!!! Has anyone else got any suggestions as to what I can do. Thanks in advance 

[Ferg10]

Hi, I'm currently having the same problem you had, only getting to stage 2 of 3 and failing. My versa homescreen keeps saying - to start, download app. Which I've done. Have uninstalled and reinstalled under 2 different emails and still no joy. The versa is about to be thrown out of the window soon. Did yours manage to work in the end? If so, what did you do? Any advise or help is hugely appreciated. 

Thanks

[Jlesko]

I keep getting message to download Fitbit app which I did and when I get too the point where I put the number code in it it comes back saying something went wrong . 

[Jammers300]

Did you lose all your previous information and steps for the day, week months u have had it? Mine is saying same thing now and I have watch few months n don't want to lose everything 

[AysegulB]

I use VERSA since 2018 june without any problems. I am having the "download fitbit ap" error message with the fitbit logo on my screen for the last 2 weeks. I have a continous sync error. I did my versa reset, uninstalled the ap on my mobile and reinstalled. I tried almost everything possible. This happened some time after my software update. Can you suggest any solutions @JuanJoFitbit . Thx

[Country06]

I got my Fitbit the Christmas of this year..I’m trying to do a factory reset but it has been stuck on the message “ to start, download the Fitbit app” for about 40 minutes now. I reset my phone, I download the app again. Still nothing. It’s still stuck in the message. Can someone please help me? 

[butterflygrl]

I'm gettung thus error message as well. But I've done what they hv suggested here. Uninstaller app and reinstalling. I hv deleted device and added it bk . And redownloaded. It stops towards the end of downloading and says the error message again on fitbit and on the app just keeps saying downloading or searching for device. 

Can someone help me with things problem?

I tried this but didnt work for me, Mine started after an update. contacted tech support they had me try this many times as well, nothing fixed. Had me try it on my phone app, ipad , and computer. After the computer attempt now my fitbit wont link up to the app, it doesnt recognize my fitbit at all now. Tech support told me I would need to buy another fitbit, even though it was something in their update. They offer no help and take no responsibility. They sent me an email that says they dont offer any replacement or refunds after 30 days.  Has anyone had these solutions still not work but finally found something that did, please contact me.

I tried this but didnt work for me, contacted tech support they had me try this many times as well, nothing fixed. Had me try it on my phone app, ipad , and computer. After the computer attempt now my fitbit wont link up to the app, it doesnt recognize my fitbit at all now. Tech support told me I would need to buy another fitbit, even though it was something in their update. They offer no help and take no responsibility. They sent me an email that says they dont offer any replacement or refunds after 30 days.  Has anyone had these solutions still not work but finally found something that did please let me know.

Moderator edit: merged replies

[Jmomma5437]

My husbands is having the same issue. And his will not reconnect. Been trying for hours. Factory reset it, and it just keeps saying to set up, download app over and over in different languages 

[Jlesko]

I contacted the company and they sent me a new screen to put on my band .
It works great now . I think I went on chat and they set everything up and
sent me a whole new watch minus the band which was fine because I had one
.

[butterflygrl]

They sent me a new replacement watch as well. 

Moderator edit: content 

[Jlesko]

Oh ok well I’m glad you were able to get a new one