Versa shows a "data not cleared" message

[Odile.gom]

Hello everyone!

I'm tired of this error, try almost everything to remove this error but still not working!!

I remove my watch from the app, i uninstall the app, i try with another mobil, but nothing works🤬... Today i phone the support service but  not helpful. Now i can't even set my watch i have always this message : switch off your bluetooth and switch on again, make sure your watch is on!!!!!! All is YES!!!! But i can't connect anymore my watch to the bluetooth, so i can't do the sync. Can i have some help please?

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @Odile.gom, it's great to see you in our Fitbit Community. I'm sorry to hear that your Fitbit Versa is not syncing or connecting with your phone. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

In case the issue persists, please contact our Support team with the reference they provided and they'll be happy to follow up and assist you accordingly.

I'll also be around if any question arises.