Versa shows a red cross on screen..

[Akka08]

Hi Helpful Fitbit Community people

This morning I tried factory reset to try to cure my fitbit problems.. and I've created more...

Now the only screen I can get is  a HUGE red cross and the message: " Data not cleared. Sync  try again"

How do I do this? 

I love my fitbit and I'm suffering withdrawal symptoms.

Moderator edit: updated subject for clarity

[NellyG]

Oh dear @Akka08! I have flagged a moderator to come and help you.

[JuanJoFitbit · Accepted solution]

@Akka08 it's great to see you in our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it's showing a red cross and a "Data not cleared" message after performing a factory reset.

Please restart your Versa as described in this help article. After this, check out if the message disappears and your Versa works properly.

Thank you for your help my friend @NellyG!

Keep me posted on the outcome! 

[Akka08]

Many thanks 

The whole restart  worked.. Long time to download.. but I had to be  patient

[JuanJoFitbit]

@Akka08 That's great news! I'm so glad to hear that your Versa is back on track. Thank you for posting the update here.

I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often!