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Versa shows a red cross, unable to use

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‎06-26-2019 04:53 - last edited on ‎06-27-2019 06:40 by Fitbit Moderator

‎06-26-2019 04:53 - last edited on ‎06-27-2019 06:40 by Fitbit Moderator

My versa has a red circle with cross in the middle & underneath says 

This app requires the 'internet' permission to be granted

Now nothing working on versa, does anyone know why please?

 

 

Moderator edit: updated subject for clarity

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‎06-27-2019 06:39

‎06-27-2019 06:39

@Tiffy123 welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it shows a red circle.

 

If you haven't done so, please restart your Versa as described in this help article. After this, plug your Versa for 2-3 hours and see if the circle disappears and your watch works properly.

 

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

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