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Versa shows a red light on the back and doesn't turn off

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‎01-11-2020 03:32 - last edited on ‎01-20-2020 11:47 by Fitbit Moderator

‎01-11-2020 03:32 - last edited on ‎01-20-2020 11:47 by Fitbit Moderator

Can y'all tell me why a red light continues to stay on even when I shutdown my device.

 

 

Moderator edit: updated subject for clarity

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‎01-20-2020 11:46

‎01-20-2020 11:46

@Renadecker, I'm sorry for the late response. However, let me welcome you to our Fitbit Community.

 

Regarding the red light that your Fitbit Versa shows and doesn't disappear, I was able to get in touch with our Support team and was told that they sent you an email with some instructions. In case the issue persists, please reply to their email so they can investigate further and assist you accordingly.

 

I'll be around if any question arises.

JuanJo | Community Moderator

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