Versa shows a screen to download the app only

[Cynthia1972]

I have a versa and from out of nowhere stop working i put it to charge and when i turned it on had the wrong time i try to fix the time and went black. I reset it and now the watch keep telling me to download the app i deleted the app and download it back but nothing it keeps telling me the same what can i do i need my watch!

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @Cynthia1972, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

I'd like to follow up and help you with your Fitbit Versa since it shows the screen that asks you to download the Fitbit app only.

Please try a factory reset. To do so on your device, follow the steps below:

1. On the device, hold all three buttons for about 10 to 12 seconds. 
2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
3. When the device vibrates, release all buttons. 
4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
5. Set up your watch from scratch and see if it works properly

Keep me posted on the outcome.