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Versa shows all stats as zero and doesn't update

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‎05-07-2019 17:58 - last edited on ‎05-08-2019 08:21 by Fitbit Moderator

‎05-07-2019 17:58 - last edited on ‎05-08-2019 08:21 by Fitbit Moderator

Just wondering why everything is on zero on screen and is not updating. If I go into “today” and the app it is all updating in there?

 

 

Moderator edit: updated subject for clarity

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4 REPLIES 4

‎05-07-2019 18:12

‎05-07-2019 18:12

It could be a problem with your clock face.  Try switching to a different clock face, maybe one that Fitbit made.  Sometimes the clock faces by other people run into problems.  And "today" probably would not be affected by a clock face problem.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎05-07-2019 18:16

In response to JohnnyRow

‎05-07-2019 18:16

Cheers mate I did exactly that 👍

Sent from my iPhone
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‎05-08-2019 08:19

In response to jimaija

‎05-08-2019 08:19

@jimaija Welcome to our Fitbit Community! I'm so glad to hear that the advice that shared my friend @JohnnyRow helped you to get the issue resolved. Thank you for posting the update here.

 

As a side note, I'd like to invite you to visit our Discussions board, where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎07-05-2019 08:07

In response to JuanJoFitbit

‎07-05-2019 08:07

Hi,

 

Does anyone know what the issue is that causes some clockfaces to be incompatible with the new versa firmware. I am running the latest Simulator and have developed a clock that appears fine on the Versa simulator but the fitbit dev team say that all stats are 0 on the Versa. I believe them. And I have seen several posts saying this is due to issues with third party clockfaces. But can someone tell us what the issues are so we can adapt the code so that it works?

 

Thanks

Mark

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