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Versa shows dead battery but it isn’t

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‎04-15-2019 05:47 - last edited on ‎04-16-2019 08:41 by Fitbit Moderator

‎04-15-2019 05:47 - last edited on ‎04-16-2019 08:41 by Fitbit Moderator

Versa was working when I went to bed last night and when I woke up this morning it was pitch black. Thankfully I woke up and checked it so I could set another alarm since I use my FitBit for an alarm. Tried pushing all 3 buttons to reset it but it comes up with 0% battery but looking at the app I still have well over half a battery left.

 

 

Moderator edit: format

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3 REPLIES 3

‎04-15-2019 06:44

‎04-15-2019 06:44

 Hello @Kimbo09 haxe you tried charging your Versa?  The app is only going to show you the battery status during the last time the unit synced. 

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‎04-15-2019 06:45

‎04-15-2019 06:45

Hi, I would advice you to contact Customer Support and ask for a battery test. 

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‎04-16-2019 08:41

In response to SunsetRunner

‎04-16-2019 08:41

@Kimbo09  Welcome to our Fitbit Community! I'm happy to assist you with the battery issues that your Versa is experiencing. By the way, thank you for troubleshooting this issue before contacting our forums.

 

I'd like you to try the troubleshooting steps that are listed in this help article. This article contains the restart process as well but you can skip it since you already tried this process before. Let me know if your Versa gets charged after trying those steps.

 

Thank you so much for your help guys @Rich_Laue @SunsetRunner!

 

See you guys later! 😀 

JuanJo | Community Moderator

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