Versa shows high heart rate readings

[Jshaffer2120]

I bought my Versa a little over a month ago. It worked great until 2 days ago. Now it won't hold a charge for more then a day. And it says my heart rate is 120-180 while I'm just sitting here. I've done everything, to include a factory reset. Where do I go from here?

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@Jshaffer2120 I'm sorry for the late response. However, I'd like to welcome you to our Fitbit Community.

Regarding the high heart rate and battery draining issues that your Fitbit Versa is experiencing, I appreciate the troubleshooting steps that you have tried.

I'd like you to try the troubleshooting steps that are listed in this help article in order to improve the battery life of your Versa. Regarding the high heart rate readings issue, please follow the workarounds described in this help page. These articles may contain steps that you already tried but you can skip them and proceed with the rest.

Keep me posted on the outcome! 

[Jshaffer2120]

Unfortunately none of these things worked. My Fitbit Versa worked fine for a month. Then suddenly stopped working correctly. I've had my blaze for years and never had issues. Bought the versa and it only worked for a month. How can I go about getting it replaced?

[JuanJoFitbit]

@Jshaffer2120 thank you for getting back! By the way, I'm sorry for the late response.

Since the issue persists, I'll send your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

Let me know if you have any questions!