Versa shows the Fitbit logo only

[koshkaNL]

My watch Versa has stopped working. On December 8, updates began and the clock hung. The FitBit logo is constantly on the screen. I rebooted many times. Nothing helps! During the year, everything was fine.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@koshkaNL, it's great to see you in our Fitbit Community. I'm happy to assist you with your Fitbit Versa since it only displays the Fitbit logo. By the way, thank you for troubleshooting this issue before contacting our forums.

I would like to follow up on the firmware update and would like to know if it finished. If so, try changing the clock face to one developed by Fitbit, not a third party clock face and see if the issue gets fixed.

Keep me posted on the outcome.

[koshkaNL]

The update is not completed. The watch shows the logo constantly. The watch does not restart. 

[JuanJoFitbit]

@koshkaNL, thank you for getting back and providing more details about the issue.

I'd like you to try the troubleshooting steps that are listed in this help article. After this, run the firmware update again and see if the firmware update gets completed.

Let me know how it goes.

[koshkaNL]

I tried everything! The watch shows only the fitbit logo. No contact, not with the phone, not with the computer! This latest update is awful! What should I do?

[JuanJoFitbit]

@koshkaNL, thank you for getting back and trying the recommended troubleshooting steps.

Since the issue persists, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

I'll be around if any question arises.

[1Mommato4]

Same problem here. Stuck, told to change clock face, however versa is not seen by phone.