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Versa shows too high heart rate readings

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‎10-27-2021 18:13 - last edited on ‎10-28-2021 15:56 by Fitbit Moderator

‎10-27-2021 18:13 - last edited on ‎10-28-2021 15:56 by Fitbit Moderator

Hello,

 

Ever since last night, my versa is reading my heartrate as constantly being above 130 despite me sitting down. When I was sleeping, it said my heart rate was 175. I tried restarting multiple times and this did not help. I switched clock faces and that did not help. Also turned the heart rate tracking feature on and off multiple times. Thank you.

 

Moderator edit: updated subject for clarity

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‎10-28-2021 15:55

‎10-28-2021 15:55

Welcome to the Fitbit Community, @AJK97.

 

Thank you for trying to resolve the issue with your Fitbit Versa before contacting us.

 

There are some factors that can affect your heart-rate reading on your Fitbit device. Please follow these tips to resolve heart-rate tracking issues.

 

In addition, you can follow the instructions in this article in the menu "How do I improve the accuracy of a heart-rate reading?".

 

Hope this helps.

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