Versa shows vertical blue lines on screen

[Gracie260]

My versa is only 1 year old. I however have only had it for a day! I bought it off of Facebook marketplace and the previous owner says she’s never had problems with it. All I can see is the blue lines. I can feel vibrations so, it’s like the watch is ok but, the screen has just malfunctioned. I called customer service and he told me to reset ( which I’ve been doing all day), change the clock face to a Fitbit one (did it), and that was it. I was told I was going to get a 25% discount on my new one but, that’s still more than I paid for my current one. I see a lot of other people are having this problem. Does anyone know why it happens? Is there a fix besides those stated above?

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @Gracie260, welcome to our Fitbit Community. I'm sorry to hear that your Fitbit Versa experienced display issues.

I totally understand how you feel about the discount that was offered by our Support team. Please check out this page which explains more information about the warranty process.

We really appreciate your feedback since this helps us to keep improving.

I'll be around if any question arises.