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Versa shuts off and freezes

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‎10-23-2020 21:36 - last edited on ‎10-25-2020 18:37 by Fitbit Moderator

‎10-23-2020 21:36 - last edited on ‎10-25-2020 18:37 by Fitbit Moderator

My versa will restart itself randomly when it comes back on you will be able to move through a few screens then freezes and restarts again. It has done this for awhile, but had a back up versa that is now not working correctly(the heart rate monitor is not working). Please if anyone knows how to fix this issue that would be great. I'm pretty sure this won't be replaced via "warranty" and I can't replace them. 

 

Moderator Edit: Clarified subject

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‎10-25-2020 18:36

‎10-25-2020 18:36

Hi @Yyates3, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. Because restarting your Versa didn't fix the issue, please try the following steps to perform a factory reset:

 

  1. On the device, hold all three buttons for about 10 to 12 seconds. 
  2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
  3. When the device vibrates, release all buttons. 
  4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
  5. When the device successfully resets, please use the normal out of the box process of updating the firmware. You can check: How do I update my Fitbit device? for more details. 

 

Take in consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc. 

 

Let me know if further assistance is needed and if you have any additional questions.

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