Versa sleep and heart rate tracking issues

[SunsetRunner]

My Fitbit Versa had been working relatively well until yesterday.  My HR when waking was reading over 200 and remained in peak for the duration of the day.  I have also gotten simplified sleep readings that are several hours short of actual sleep time for the last two nights.  I have performed several restarts and turned HR meter off and back on numerous times to no avail....my only guess is that my tracker is broken or has aged out although it is not that old and I would be shocked if this were the case.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @SunsetRunner, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

Regarding the heart rate and sleep tracking issues that your Versa experienced, I was able to get in touch with our Support team and was told that they assisted via chat. Don't hesitate to get back if more assistance is needed.

See you around.

[SunsetRunner]

Hi @JuanJoFitbit no worries about the delayed response, I understand.  Yes, I did talk with support x3.  Unfortunately, there appears to be no solution at the moment to my problem but I’m sure you are aware of this already. 

[JuanJoFitbit]

Hi @SunsetRunner, thank you for your understanding and patience as our team actively worked on the issue. Please don't hesitate to get back if more assistance is needed and I'll be happy to follow up.

See you around! 😀