Versa sleep and sleep info not showing on Dashboard

[katiemacny]

Is there a problem today with the dashboard, suddenly no sleep or step activety on the dashboard?

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@katiemacny it's great to see you in our Fitbit Community! Regarding the sleep and steps information that your Dashboard is not showing, I would like to know if the issue is happening on the web-based Dashboard or the Fitbit app.

If the issue is happening on the Fitbit app, please make sure that your phone has the most recent Fitbit app version installed. If the app is up to date, try logging out of the app, restart your phone, open the app, log in and see if the information appears as it should.

Keep me posted! 

[katiemacny · Accepted solution]

It's was the web based dashboard, I did clean the back of the watch and it seems to have cleared up. thanks

[JuanJoFitbit]

@katiemacny I'm sorry for the late response. However, I'm so glad to hear that you managed to get the issue resolved by cleaning the back of your Versa. Thank you for posting the update here.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often!