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Versa sleep data isn't accurate

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‎04-15-2023 06:22 - last edited on ‎05-23-2023 16:59 by Fitbit Moderator

‎04-15-2023 06:22 - last edited on ‎05-23-2023 16:59 by Fitbit Moderator

What the Google is goin on over there? My watch functions & the app are ALL OVER THE PLACE! I don’t know what IT issues you’re facing but if it doesn’t work either brand just isn’t really just not worth the cost,

I’ve had a Fitbit since 2014-15, and this is the worst it’s ever operated. The app has in the past been flawless in tracking food, weight, sleep & exercise- the last week it’s been crap,

Moderator Edit: Merged replies, updated label and clarified subject

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‎04-16-2023 18:45

‎04-16-2023 18:45

Hi there, @SOULSHINE66.

 

I've moved your post to the Other Versa Smartwatches to keep the forums organized. Thanks for the details provided, and I'm sorry you've had this experience. I understand your point of view and so I can help you out, may I know what issues you're having with your Versa 2 and Fitbit app? What is the model of your phone? Have you tried some steps prior to posting? If you have, please let me know which ones.

 

In the meantime, let me invite you to visit our Help Site which provides information about our devices, features and some suggestions to get them working correctly.

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‎04-16-2023 21:06 - last edited on ‎07-24-2024 16:29 by Fitbit Moderator

‎04-16-2023 21:06 - last edited on ‎07-24-2024 16:29 by Fitbit Moderator

Hi @SOULSHINE66  - it's possibly time to refresh things 

Restart the watch by holding the button for 10 seconds till it vibrates and the logo appears and wait for the watch to start.

Logout of the Fitbit App and swipe off the active window and in Android clear the storage cache and force stop it and then restart the phone.

Login to the app and wait for any pair, link or Fixit prompts and if necessary click Edit with the green popup to add/move any missing goal or tiles, and click Done.

Then sync the watch with a pull down on the phone display.

Author | ch, passion for improvement.

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‎04-30-2023 23:12

‎04-30-2023 23:12

Same issues. My sleep now shows I have been sleeping for 2 -3 hrs this week. Doesn’t show my resting heart rate for the week and etc. What steps to take to fix it? I didn’t do anything different and it has been working great in the past. Only thing that has changed was Google taking over 

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‎05-23-2023 17:08

In response to Laura-Z

‎05-23-2023 17:08

Hi there, @Laura-Z.

Thanks for joining this thread and sharing your experience with your Versa. I'm sorry for the inconvenience this has caused. I noticed you already created a case with our Support team and they provided you with more information. Because they have access to your details, please keep an open communication with them. I hope we can get you back on track soon.

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