Versa sleep information inaccurate

[frankrhomes]

I started wearing my Versa this past Friday and the sleep tracking is way off. Telling me I only slept for 38 minutes, or no sleep or a little over 1 hour when I am getting about 6 hours sleep.

Have tried resetting device, changed the start time to a minutes less as was recommended in a prior post, called customer support several times and still no resolution. Other then this, the Versa works well but seeing the other posts with the same sleep issue, I feel that there is something wrong with the product that needs to be addressed by Fitbit.

I would appreciate a remedy for this problem.

Disappointed.

Moderator edit: subject for clarity

[AlejandraFitbit]

It's great to see you around @frankrhomes.

I appreciate all the efforts in trying to fix this issue. Sleep stages are traditionally measured in a lab using an electroencephalogram to detect brain activity along with other systems to monitor eye and muscle activity. While this method is the gold standard for measuring sleep stages, your tracker can estimate the time spent in each stage in a more comfortable, convenient way. 

For more information about this, I recommend checking the help article What should I know about sleep stages?, also I recommend editing your sleep information by following the instructions provide in the article How do I change my sleep history?.

Let me know if you need anything else. 

[troyesrey]

I have the same problem. The sleep tracking is always far less than it should be.

Ive tried all the tips repeatedly without any change. The sleep tracking was one of the main reasons I bought this,

Disappointed in both the product and support.

[frankrhomes]

I feel exactly the same way. Can't believe that Fitbit released this
product and can't find a solution.

[BigDando]

Every response to this issue from Fitbit has been evasive. I suspect they know the Versa has a design flaw, and no solution will be forthcoming.

[ImGettingFitter]

There is a 33 page thread on this in here that they eventually disabled instead of dealing with the issue. See Here..

[frankrhomes]

Does only the Versa have this issue? Curious if the Charge 2 also does.

[BigDando]

I don't know about the Charge 2, but my Charge HR and my Blaze worked fine.

[frankrhomes]

Thanks for letting me know. Contacted Fitbit multiple times and no success.