Versa sleep not updating

[RonnyD]

My Versa is updating sleep in the app, but not updating the display on the watch. I have restarted it, synced it, but the watch still shows my sleep stats from 3 days ago. I just got this watch 4 days ago. Thanks for any help.

[Marrrmaduke]

@RonnyD Try this:

1. Put your Versa in the charging dock
2. Open fitbit mobile app and sync
3. If Versa still does not display the stats, reboot it (press and hold the left and bottom right buttons until fitbit logo flashes)
4. Uninstall and reinstall fitbit app
5. Sync

[RonnyD]

Thanks for the suggestions, but none of them worked to correct the issue.  I'm still showing last Fridays stats for my sleep and o (zero) days of exercise on the Versa, but everything is updated correctly it the app.

[Marrrmaduke]

@RonnyD It seems like the calculated data is not getting synced back to Versa. Can you please share your phone model and OS? Have you by any chance downgraded Fitbit mobile app? Which version of the app are you using? Also, if you open Fitbit mobile app, tap on Versa, go to Apps, and scroll down to Today app, is there an update available? Which version of Today app (when was it released) are you on?

[RonnyD]

Marrrmaduke, I appreciate your response.  My phone is a Galaxy S4 with Android 5.0.1, my Fitbit App is version 2.84 and my Today app version is 33.1.30.C. After reading the description of the today app, it sounds like the probable cause of the issue.  I've been on the phone with Fitbit Support twice and they don't seem to know what's going on.  I received this watch on 1/3/19 and it worked fine for two days. then on 1/5/19 it stopped updating the sleep and days of exercise for that day (it was still showing 1/4/19 date for those two events). It continued to show the same date for these two events until I erased and reloaded all the apps for the watch and phone. Noe it doesn't show any options for the "today" stats except Core stats, Hourly steps and Heart Rate. If you can help, I would really appreciate it.

[cliffordx]

Hi, I have exactly the same problem.  Not keen to reinstall all the apps.  Looking forward to a solution from Fitbit support...

[JamGur]

Same problem here. Waiting to hear back from them via email to troubleshoot. 

[Marrrmaduke]

@RonnyD @cliffordx @JamGur@ I have encountered a similar issue, but in my case it got finally resolve

1. uninstalling and reinstalling Fitbit mobile app

2. Syncing

3. Opening Fitbit app, tapping on Versa, going to Apps, to Today app and tapping on it in search of an update. 

4. Syncing again

5. Placing Versa in the charging dock for several hours. 

I think the key components are reinstalling the app (only Fitbit mobile app, no need to uninstall the watch apps), updating today app if available, and time. After a few hours of syncing back and forth between versa, Fitbit mobile app and Fitbit servers, my today app righted itself.

[RonnyD]

Marrrmaduke, I appreciate you sticking with me on this. I'm not having any luck with customer support so far.  I haven't tried your latest suggestion yet, but will do it after I finish this post. Good luck to @cliffordx and @JamGur too.  If I find a solution to this I will post it for you ASAP.  I know how frustrating this can be.

[Marrrmaduke]

@RonnyD no worries. I wish I could come up with universal solution. But for me it really was forcing an update of Today app either via reinstall of Fitbit mobile app or by simply putting the device in the dock for 5 hours and waiting. The last thing you can do is to restore Versa to factory defaults, but this will wipe it and will require setting up from scratch. Lemme know if you want to proceed so I can guide you through if needed.

[RonnyD]

I've already done the factory reset twice and restarted from scratch. The only difference it made was instead of just not showing the sleep and days of exercise stats, it completely got rid of them and the other two possible options.  I currently have only three choices, Core Stats, Hourly Steps and Heart Rate.

[Marrrmaduke]

@RonnyD Take a look at my original post here that seemed to resolve the issue for OP. But, if you perform it exactly like described and still no luck, I would simply put my Versa in the charger overnight making sure it can sync with my phone. This is really baffling at this point, but I would also remove any WIFI networks that you might have set up for Versa in your Fitbit mobile app. Do not forget to sync after doing that. Nowadays, I always remove Wifi after setting up my tracker as I noticed it causes issues from sync to transferring music.

[RonnyD]

I did everything in your first post to no avail. I disabled the WiFi that I had setup in the beginning and synced, we'll see how it goes tonight. Thanks.

[Marrrmaduke]

@RonnyD Good luck!

[lisamary]

I'm having exactly the same issue, it's driving me nuts! Just started out of the blue about a week ago, using the app on an iPhone. Must be a bug if there are so many of us suddenly having the same problem. Hopefully Fitbit will sort it asap...

UPDATE:

Just tried Marrmaduke's suggestion - went through all the steps and it worked!

[MarcoGFitbit]

Hello @lisamary, thanks for joining the Fitbit Community, it's great to have you on board. 

I appreciate you have taken the time to let us know the instructions provided by @Marrrmaduke were helpful for you, I'm very glad. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

[JohnWidder]

I had the same problem.  I tried Marmaduke's suggestions without luck.  I finally turned off the wifi and deselected all of the stats on the watch, went back to the watch face, opened setup and reselected the stats I wanted (core, heart, and sleep), and went back to the watch face.  When I rechecked the sleep stats they were the same as what was being shown on the app for today.

In my search for a solution I also removed the wifi network that it was connected to, and removed and reinstalled the Fitbit app on my iPhone.  These may also have contributed to fixing the problem but my gut feeling is that deselecting and then reselecting the stats fixed the problem.

Hope this works for you.  Good luck!

Hey Fitbit, are your firmware engineers looking into this bug?

[MarcoGFitbit]

Hello @JohnWidder thanks for joining the conversation, it's great to have you on board the Fitbit app. 

I appreciate you have joined us and let us know the troubleshooting steps you've tried in order to fix this situation on your side. I'm sure they will be very helpful to other members of the Community facing the same situation. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

[Yubaz]

All wondering if the sleep sync was resolved with the steps followed. I have tried them without success.

[wootsie]

I did this. I reinstalled the app on my phone , and now everything is back to normal. Thank you for the info.