help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa smartwatches won't charge anymore

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-06-2020 17:37 - last edited on ‎08-07-2020 08:59 by Fitbit Moderator

‎08-06-2020 17:37 - last edited on ‎08-07-2020 08:59 by Fitbit Moderator

Very upset with the Fitbit products.  In the beginning I had the Blaze. One day the Blaze stopped charging.  Tech tried everything and finally had to replace.  The next year I buy the Versa and six months later Versa II comes out. I buy that and give my husband my Versa.   We stopped wearing them for a while and neither would charge.  I called in about the Versa II and the tech talks me through.  He was going to help me with the other one but I didn’t have my husbands info. We call the next day another tech puts him through all the steps.  Versa still doesn’t work. Tech says, sorry out of warranty and we can offer you a 35% discount for something else.  Are you crazy, you think we are going to keep buying the product knowing they die after a year.  No thank you!  This would be 3rd product with this defect.  Three strikes!

Alvina Jenkins

 

Moderator Edit: Clarified subject

Best Answer
Labels:
2 REPLIES 2

‎08-07-2020 09:02

‎08-07-2020 09:02

Hi there @VenaJenkins, welcome to the Community Forums. We're sorry to hear that you went through that situation with your Fitbit Versa smartwatches and Fitbit Blaze. We acknowledge the limitation we have on our part particularly on what you have experienced. We‘re taking into consideration your comments and sentiments with regards to our products and services.

 

We understand and respect your decision regarding the 35% our Support Team previously offered. Please know that when a Fitbit devices is deemed defective we review eligibility using the one year warranty option. For our full warranty terms and conditions, see our Return Policy and Warranty.

 

Fitbit does not warrant that the operation of the Product will be uninterrupted or error-free. See the Fitbit Terms of Service for details of your rights with respect to use of the software and related services.

 

Let me know if you have any questions present. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes

‎08-07-2020 11:10

In response to MarreFitbit

‎08-07-2020 11:10

Thank you but this does not negate the fact that your product is defective and all you have to offer is another product for a discount that will probably break. Again you have lost a customer. I will be speaking out on several forums.

Sent from my iPad
Best Answer
0 Votes