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Versa start time of walk is incorrect

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‎03-06-2020 14:09 - last edited on ‎05-03-2020 10:54 by Fitbit Moderator

‎03-06-2020 14:09 - last edited on ‎05-03-2020 10:54 by Fitbit Moderator

When I go for a walk, upon returning I see that the start time shown on the ap is way wrong, even though on my Versa watch it is correct.  This morning I took a walk and it showed my start time was later in the afternoon.  It will illustrate the correct route, but will not have any other data... no steps, no pace, all it states is "Not Enough Data Available"!!

 

 

Moderator edit: updated subject for clarity

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‎05-03-2020 10:57 - last edited on ‎06-20-2025 09:23 by Fitbit Moderator

‎05-03-2020 10:57 - last edited on ‎06-20-2025 09:23 by Fitbit Moderator

@Cherokee0524 Thanks for stopping by! Sorry for the delay in my reply.

Let me help you with the walk start time being incorrect. This is odd. Try checking the timezone set on your Versa, change it to a different one, save and sync then change it back to the correct one.

Regarding the missing information error message, log out from the Fitbit app, restart your phone and log back in. Also make sure you have the app up to date.

Let me know how it goes.

Alvaro | Community Moderator

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