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Versa started to die after a few hours of use

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‎05-28-2019 04:33 - last edited on ‎11-15-2021 15:37 by Moderator Alum

‎05-28-2019 04:33 - last edited on ‎11-15-2021 15:37 by Moderator Alum

About six weeks ago my Versa started to die after a few hours of use.  I would charge it over night, put it on around 5.30AM, and by 1PM it was completely dead.  I did not have the face lit the whole time, only about twenty times an hour (I'm a nurse so I use the second hand a lot), and I didn't have it set to continuously sync with my phone nor did I have notifications turned on.  Now my Versa won't charge at all.  I've tried trouble shooting ideas like making sure it's clean and checking connections along the charger, and I think my battery is just defective.  Is there a way to get a replacement battery I can install myself?  I've only had my Versa since September 2018 and I'm going to be quite cranky if it's just dead and I have to buy a new one.

 

 


Moderator edit: subject updated for clarity

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‎05-28-2019 05:35

‎05-28-2019 05:35

Hi @srae505 Unfortunately the batteries are not replaceable, but if it is only 6 months old it should still be covered by warranty, so contact Support (link in my signature) 

Community Council Member

Helen | Western Australia

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