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‎10-14-2018 08:43 - last edited on ‎10-15-2018 06:58 by Moderator Alum

‎10-14-2018 08:43 - last edited on ‎10-15-2018 06:58 by Moderator Alum

Today I noticed that my watch isn't showing any info. Texts come through, but all my stats are at 0 and heart rate shows nothing. It is syncing with my phone still, the stats are correct on the app. I tried restarting several times and even turned it off and on again. Can anyone help? I have a galaxy s8.

 

 

Moderator edit: subject for clarity

Best Answer
2 REPLIES 2

‎10-14-2018 19:09

‎10-14-2018 19:09

As several restarts didnt do it, the next step is a factory reset (settings app and scroll down to About), but before you do that Id suggest you turn the watch off for several hours (settings app, About) and then turn it back on and see if that has fixed it. I found that worked with an annoying glitch I had on my Ionic (I was reluctant to try a Factory reset!) Let us know how you go 

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer

‎10-15-2018 06:59 - last edited on ‎07-01-2025 07:37 by Fitbit Moderator

‎10-15-2018 06:59 - last edited on ‎07-01-2025 07:37 by Fitbit Moderator

A warm welcome to the Community @Gyna and @NellyG thanks for the input.

I appreciate all the efforts in trying to fix this issue and would like to know if the instructions provided by our friend worked? Are you still having problems with your information?

Hope to hear from you soon. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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