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Versa stats showing on app but not on watch

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‎09-30-2019 00:39

‎09-30-2019 00:39

Pls advise - some stats not showing on watch when I go to the Today setting - namely the sleep and number of active days. They were working until recently and do show on app. Any pointers?

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‎09-30-2019 01:20

‎09-30-2019 01:20

Hi @debshere 

 

Factory reset, un & reinstall app resolves 9/10 operating issues.

 

Versa user manual:  https://staticcs.fitbit.com/content/assets/help/manuals/manual_versa_en_US.pdf

 

Put Versa on charge.

 

On your device go settings - top left select your icon/go to settings. Select Versa. Scroll down to: Remove this device.

 

Un & reinstall app & sign back in. Your data is safe & will be restored on login.

 

Factory reset Versa.  See page 58 user manual: 

 

Erase Versa:  On Versa, open the Settings app > About > Factory Reset.  

 

Go back to the app. Settings scroll down 'Set up new device'.

 

Follow on screen prompts. 

 

If this does not resolve the issue then it is out to support: https://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs

Blaze, Surge, Ionic and Versa1. I am not a FitBit employee.
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