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Versa step count going down, just noticed it after the firmware update

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‎09-21-2019 15:02

‎09-21-2019 15:02

I noticed that after the upgrade that my Versa is now losing steps.  For example, I looked at my steps an hour ago and it showed around 12000 steps for the day, then when I looked at it five minutes ago it showed 11890 steps. It also lost steps yesterday-- any reason the Versa is doing this? The only thing that I can think of is that is the result of the firmware update. 

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‎09-21-2019 18:50

‎09-21-2019 18:50

Hi @javniha That sounds weird. Have you entered any exercise manually in the app?

Try restarting the Versa several times and see if that fixes things from now on (it wont change mistakes it has already made)

Restart your tracker

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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